Get found. Get followed. Bring them back.
Customers can find your shop and open the same connected experience from their phone.
A Follow keeps your shop within reach after the first visit.
Ordering, loyalty, Deals, Events, and updates make the next visit easier.
One place for the next visit.
The mobile experience keeps ordering, loyalty, Deals, Events, and your customer connection together.
Does The Usual have a mobile app for coffee shop customers?
Yes. Customers can use The Usual app to follow participating coffee shops, order ahead where available, earn rewards, and stay connected.
Can customers order ahead from their phone?
Yes. Order Ahead pickup is included with the Deals plan.
Can customers earn loyalty rewards from their phone?
Yes. Loyalty is included with Deals, so regulars can keep their rewards connected to the same customer experience.
Can a coffee shop send push notifications?
The Usual supports customer updates through the connected customer relationship, including push where the customer has enabled notifications.
Does The Usual charge per mobile order?
No. The Usual does not add a per-order fee or take a percentage of your orders. You pay for your plan as a subscription. Payment-processing or third-party provider fees may still apply.